Retail Sales Refund Form

Retail Sales Refund Form
Customer Details
Request Date*

DayMonthYear
Date
Requested By*
Email*
Order No. / Reference *
Product Details
Please enter the details of the product(s) to be refunded*
Grand Total inc. GST*
Reason for Refund

Please state clearly the reason for the credit note request
Reason for Return*
Please Specify *
Additional Comments
Please upload a photo of the damaged / faulty product *

Cancelof
YesNo
Please attach all documentation i.e. credit note, faxes, emails and original invoice to your request form

Cancelof
Policy Acknowledgement & Declaration
I confirm I have contacted Ngāi Tahu Pounamu Limited within 5 working days of receiving my order.I understand that shipping and handling fees are non-refundable.I understand that sale items (Clearance, Black Friday, Christmas Sale) are non-refundable.I understand refunds will not be processed until the item(s) have been received by Ngāi Tahu Pounamu Limited.
I confirm the information provided is correct and understand this request is subject to approval in line with Ngāi Tahu Pounamu Limited’s Returns Policy.
Returns Address & Postage Information
Return Address

Ngāi Tahu Pounamu
39 Weld Street
Hokitika 7810
New Zealand

Important Return Instructions

Once your return request has been approved, please send the item(s) to the address above.

For your protection, we strongly recommend using a tracked or insured postal service, as Ngāi Tahu Pounamu Limited is not responsible for items lost in transit.

Please ensure your return includes:
- Your full name
- Order number
- A copy of your invoice or return confirmation
This information helps us correctly match the taonga with your order and process your return as quickly as possible.
I understand I am responsible for return postage and will use tracked postage where possible.
Should be Empty:

Retail Sales Refund Form

Customer Details

Product Details

Reason for Refund

Policy Acknowledgement & Declaration

Returns Address & Postage Information